It's better than not having a job. - Pharmacist Team Leader CVS Health Employee Review

1.0
7 Dec 2009
Recommend
CEO approval
Business outlook

Pros

The benefits package is pretty good. I like getting a decent company match on my 401K. Stock options are a plus.

Cons

Triple S is a joke. If a customer doesn't give you all 5's (1 being worst) on the metrics being measured, it counts against you. Front store management is more concerned about you answering the phone in 20 seconds than if you've got enough help. Technician hours are constantly being reduced. There is hardly any pharmacist overlap (no lunch). Pharmacists sometimes work 14 hour shifts with no breaks. We now are telemarketers. We have to call patients to see if they want prescriptions refilled. It's all about the volume. They hand out 25 dollar coupons for new Rx's and transfers into the store all the time and wonder why their margins are dropping. They promote pharmacists into management that are pretty much right out of school, who have never worked anywhere else but CVS, are single or married with NO CHILDREN, and pretty much have no idea what the pharmacy profession is all about. If you don't "drink the CVS coolaid", you have no chance at promotion. All they want are people who will do their (upper field management) bidding and not ask any questions.

Explore other reviews about CVS Health

5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

the pharmacist and job was mostly chill

Cons

Only con was probably cranky customers

5.0
13 Dec 2014
Recommend
CEO approval
Business outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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