Pros
When it comes to 3rd party repairs of telecom equipment, Communications Test Design is the only show in town. As a result all of the big players (Comcast, Verizon, Nortell, etc.) all use CTDI to repair their equipment. So as long as CTDI is the only one, they will always have business.
Cons
There is absolutely no chain of command here at this company. Anything below the VP level is crazy and confused. When I was there I had one official boss. Besides him, there were two others who had almost nothing to do with what was going on in my area. These two could order around my boss and his boss also on a whim (which they often did). These two guys had the interpersonal skills of either a small child who was put in charge of an operation without any knowledge, training or real world skills and the other is an IT guy. Neither had the temperament or knowledge to do the jobs they were supposed to be doing, let alone work with actual people on a shop floor. Even though I asked weekly, the entire time I was there I could not get anybody to tell me exactly what my job expectations or responsibilities were. As many times as I asked I couldn't get one for the supervisors that I was in charge of and I knew for a fact my boss couldn't get one for himself either. This lack of listed responsibilities, would I have stayed a full year, would have then affected any sort of annual review process. How are you supposed to be evaluated by your superiors on your work over the last year, reward success and plan for improvement if you have no base line? In the end this wouldn't have mattered much because guess what? There is no annual review process here! In fact when I asked my boss if he was given a 90 day review to tell him how he was doing, he literally laughed at me. As for the work being done at CTDI, even though they are the only company that really do what they do, they will do absolutely ANYTHING to get more business. This would include the innovative tactic of literally telling any potential client they can do whatever they ask, even if the task does not allow for them to make money. No thought at all is given to whether or not taking on a new process will make the company money or not. None! As a result there are now several money loosing, non-standard processes that exist at CTDI. And when there, on several occasions I saw new processes enter the building that appeared to have been thought about just as hard as any of the previous ones. On one hand it is a bonus for your business to quickly adapt to new opportunities. But I would not call walking into a warehouse floor and saying that you have 5 days to move your operation to put in a new one is a good thing. As soon as we jumped at the demand to do this (and that is all it was, just a demand without any instructions, guidance or direction), all I heard about for next few weeks was how poorly the move was conducted. Again, no guidance, just the same no interpersonal skill having individuals running around butting there heads into areas where they don’t' belong making demands. Finally, there is HR. This company has absolutely the most spineless HR department I have ever seen! There is a complete lack of performance standards in any department and it sure seems as if they like it that way. In any and all attempts I made to contact HR about the disciplinary process, I was either rebuffed or ignored. In fact, even though I made numerous attempts to contact HR managers to discuss the disciplinary process, the only time I actually got to sit down with them was the day I was being let go.