great colleagues, awful leadership - Digital Producer CT Employee Review

2.0
11 Nov 2024
Recommend
CEO approval
Business outlook

Pros

The company does a good job of hiring people doing the work who are competent and very pleasant to work with.

Cons

The top leadership has been built of people who extol grind culture like it's the best thing to happen since sliced bread. There's a lot of talk about ongoing education and looking out for new training and exploration opportunities, but one of the KPI's is keeping work for clients around 90% of time use. You get docked and possibly put on a PIP for doing training. Additionally, most digital producers are loaded up with enough clients that they can barely cover all the task needs for them with the hours they have. It is possible to make more money if you take more clients and work more hours, but it's a real quality of life see-saw that does not favor existing outside work. I didn't think it was worth what little extra money came in for the extra effort, and most the people I spoke to agreed. Which meant that the Digital Producer team saw a lot of turnover. There are weekly meetings where the COO talks about sales and profit and state of the company stuff that's ultimately fully divorced from the daily experience of working there. It doesn't matter to the people working whether there was a million or a million and a half dollars in sales last month. The workload is what it is. The CEO and COO are racist and misogynist; they do try to pretend not to be, which I guess is nice. But if you read any of Joel's personal writings, it's wildly awful, particularly about reproductive health. I've spoken to team leads (sort of middle management) about their teams, and I was told explicitly by at least one person that they specifically hire for analysis teams from the global south in order to pay less, even when there have been equally qualified candidates elsewhere. And even then, I've had some friends on analysis teams that have talked about how the pay is not commensurate with their cost of living. All of this is couched under the banner of a meritocracy, but what the company leadership conveniently leaves out of that discussion is that two white guys, who hold some pretty exploitative (and/or despicable) views are the people defining what has merit in the company.

avatar
CT Response
1y
Pretty unbelievable review to be honest. Based on the tone, I'm going to have to assume this individual has some axe to grind with the company outside of what they've presented here. Some reality checks: We do not 'extol' grind culture. We do require that people show up and work a full shift, but we also require that they don't exceed that. We actively try and discourage people working excessive hours, working during time off, or working in unhealthy patterns. We accommodate flex scheduling, work from anywhere, and more to ensure people can balance life and work healthily. Most team members are only asked to have 80% of their time billed to clients- the rest we recommend putting towards personal training, team activities/engagement, and more. For team members who are consistently working within those ranges, they have nothing to be concerned about. Coalition outscores most tech companies and agencies for real DEI metrics. Our pay rates, leadership make up, team makeup, and opportunities for advancement create space for individuals to grow because we emphasize performance as a determinant rather than bias. We do hire internationally and we do adjust base pay rates for COL in the areas we hire for. That's not discriminatory, that's economics. The individual who wrote this review may have done so on an Android or Apple phone built overseas using materials produced or mined overseas, and then manufactured and shipped to the US because of those same economics. I'm guessing their clothes, furniture, apps they use, etc, all rely on similar economics. Perhaps they support the major tariffs proposed by our incoming President to ensure that the United States does not unfairly take advantage of lower costs of goods or services elsewhere? One of the great things for Coalition's international team members is that our bonus policies are not COL adjusted- everyone globally has the chance to earn the same performance bonuses and incentives which can result in significant pay increases each year. It's disappointing to see such unabashedly biased and vitriolic comments coming from someone who purportedly still works here and has for four years. That in and of itself feels illogical. We would strongly suggest resigning and seeking out a workplace that is more aligned with your points of view.

Explore other reviews about CT

5.0
29 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Give good training and supportive work environment

Cons

Pay could be better for this role.

3.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

- Good pay - Team is great - Excellent organization

Cons

- Time tracking software is very invasive (screenshots every 5 to 10 min, mouse and keyboard tracking, camera must always be on while on work hours) - KPIs can be too demanding - Workload can be too heavy (I was managing around 15 accounts at one point)

See reviews by: Helpful|Rating|Date|All