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      CSX

      Engaged employer

      CSX reviews

      Customer service - Customer Service Representative CSX Employee Review

      3.0
      7 Dec 2016
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Promoted you to learn more about the job and enhance your special skills required. Good company to work for and wonderful benefits

      Cons

      The downside of the company is that it's a lot of wrong disrespectful people that are there. They need to realize it's difficult with the staff make changes

      Explore other reviews about CSX

      5.0
      21 Nov 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance great benefits

      Cons

      None that can be spoke of

      1.0
      21 Jun 2026
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Simple business model which is dependent on customer service.

      Cons

      Board is run by an Activist Investor. Company officers for the past 10 year have been bleeding off company assets and reducing operational capabilities in exchange for short term valuations. Many of these senior leaders were brought in with documented history of sexual misconduct and questionable corporate ethics. Their only qualification they need is that they were former managers under the Hunter Harrison regime at Canadian National.

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