Now this is where it gets very tricky up until I took this position I really had no complaints. Going into claims is a totally different story. So I will make a list. 1. Training was a waste of time most of the stuff that was taught wasn't even for the job I applied for and it was short compared to other depts. (FNOL has 20 weeks of training but the Adjusters only get 3-5 weeks). This was a commercial position but nothing was taught to us on the commercial side of the job. 2. Management loves to lie or skirt the truth about backlog and job functions. Commercial is first in the job description but the team I came with were told once training was over that we would be doing Choice policy claims and the Commercial side was contingent on how we worked the current job. Something that none of us agreed too. Then it became you will take calls for the commercial side but you won't do the job and you still have a backlog that you have to also do. 3. Management will tell you one thing and do another if they tell you at all. The amount of managers who don't know the job but have the nerve to discipline you for not doing the job correctly. I won't give names but I have had managers tell me I need to get all my licenses and then never followed through, If you have a conversation with your sup they may decide to tell your personal conversation to another sup who might then recount the tale to the whole dept in a meeting and omit your name. 4. Testing is awful. If you think you will be given time to study for your licensing you will be sadly mistaken. We were on informed Monday we would have to study and prepare for the license test on that upcoming friday, But because this dept is a joke the person in charge didn't realize that the testing facility was closed and so instead of moving it to next week she moved it to Thursday. Which only gave tues, wed and the morning of the test to study but here is the punchline you couldn't study after hours so you would have to do it on your shift but they wouldn't allow you to study your whole shift you were allotted 5 hrs if that. Keep in my the study guide they had stated in the about this test section that it take 3-5 days to prepare. 5.They will keep adding things to your job but then act shocked when you can't keep up with the workload and then want to write you up for it. Your coworkers are the only thing great about coming to work. Your boss and management will see as nothing more than a number. Upper management is not an option to talk too. My first meeting with him started with him telling the team that " This isn't a discussion or a Q an A if you have question you can speak to your immediate supervisor". as he proceeded to talk to us as if his name was "Father".
