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      CSAA Insurance Group, a AAA Insurer

      Engaged employer

      CSAA Insurance Group, a AAA Insurer reviews

      Things need to change at the top... - Manager CSAA Insurance Group, a AAA Insurer Employee Review

      2.0
      29 Dec 2008
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The brand is something I am very proud of. I am one of those long term employees with nearly 35 years. I have seen this company excel and I have watched it tumble with the president just before Mr Pouliot and with Mr Pouliot. I wish I could also say it was working in California, but that seems to be short lived for more and more of our staff as we makes deals with our AAA clubs and sell our sole to them.

      Cons

      I am a manager and are expected to be available nearly all the time. They talk about taking PTO and a work life balance - it is just that, talk. We continue to move key customer facing positions outside California and wonder why our members are not satisfied. They restructured our defined benefits pension in 2008 that has cost me 6 figures at least when I retire. Many newer employees point to the older folks and say we ar ethe problem, I could not disagree more and folks need to get past this way of thinking.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      28 May 2026
      Commercial casualty adjuster ii
      Recommend
      CEO approval
      Business outlook

      Pros

      I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

      Cons

      Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

      1.0
      4 Jul 2026
      It sr. manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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