CUSTOMER CARE ASSOCIATE - Anonymous employee CITY HOME Employee Review

1.0
16 Sept 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

this job pays once a week.

Cons

The downside of working at City Furniture is the way the schedule is handled along with attendance policy that is currently in place. You are only allowed a grace period of 1 minute. So after 2 minutes you will be considered late. I have seen some many co workers run up 3/4 flights of stairs and a few hurt themselves trying to be on time. Shortly after the probation period was over I had a family member die. One of my closest cousins that I grew up with had died at 25 years old. I was told by management I could not have the day off (with out pay) I would need to switch my days with someone else. Which was impossible. So I missed the funeral services. When I first began at City Furniture I was told in order for my absence to be excused a doctor's note would need to be brought in. After suffering an ectopic pregnancy and discovering an illness I was told by management I could no longer miss any days of work===as my absence has been obsessive over the past 3 month (fighting cancer)

Explore other reviews about CITY HOME

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Excellent onboarding process. Was a seamless integration and I am excited to start my work with the company.

Cons

None. All aspects and team members were professional and on task.

1.0
28 Feb 2026
Recommend
CEO approval
Business outlook

Pros

2020 and maybe 21,22 were good after it all went down hill (thanks to AH )

Cons

Everyone is related , friends , family etc. HR is all friends with eveyone there for you cannot be taken serious . So many talented associates leave because they are forced out due to personal preference. Turn over company wide they say is low. However the location I worked in 80 precent of people were 6 month or under ! Yikes !!! Management does not know how to keep and lead their team , instead they micro manage , make up new rules that they do not follow after a few weeks and they always seem stressed. Oh and bonus program is constantly restructured . They present it as new opportunities however it’s really for them to pay less. This company always pays very low percentage and you have to jump through hoops that are on fire to make a bonus. And I wasn’t some employee who worked 6 months and quit. I was someone making 90k yearly for several years. This is just a reality. Higher management needs traning asap. And insurance gets worse every year !

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