Pros
++ The work/training is fairly easy to understand but not everything is covered however; they provide a procedure handbook but reading that and doing the alert at the same time will affect KPI so it'd be better to read it during in the first 3 - 6 months of joining the team so that your leaders won't take your performance so seriously considering you'd be in the learning phase ++ Most employees work from home and the department seems to be almost transitioned, although I think you still have an option to work in office but there's barely anyone there as far as I know (I transitioned to fraud dept. from the TLB dept. while working from home so I never visited the fraud office) + The team leaders are pretty good and responsive to your inquiries, even for vacations and time off This is more of neutral point for me, neither good nor bad - The work is dynamic is at a low rate in the sense that a trend is formed and once we learn about it and it's typologies we attend to those alerts for about 4 - 6 months. Then a new trend is formed and we learn about it and attend for 4 - 6 months and it repeats. Fraudsters/scammers come up with new ways to fraud people and discover loopholes on a regular basis
Cons
-- Growth opportunities are infrequent in fraud - as far as the time of this review the fraud dept. is fully packed and we are only accepting fraud analysts role, INTERNALLY, which I find kind of ridiculous considering that fraudsters have hit Canada pretty hard and fast since the start of 2024; we could use the help externally whether the candidates have fraud experience or not; you don't need a business degree to be successful in this job; you don't need a degree, period. --- Vacation policy is horrible at CIBC and is only in the interests of the company and not for the employees; You have to book ALL your vacation days (15 biz days, depending on tenure) in advance for the rest of the coming year and have to book all of them or else whatever days you didn't book the company will do for you and you can't change them (there's no carryover). Please note that you can change them once the year starts, only if there are enough hours in the days for you to book it off. Depending whether you get the selection you made you are competing against your colleagues and the priority goes to the ones have higher seniority and tenure (this I understand and agree with, so far); so holiday seasons are especially competitive. How is it that you can plan out a your vacation for the whole coming year??? (idk about ya'll but its been mad difficult for me) This ignorant policy makes it very difficult to make plans with family and friends; usually people are ready to make commitments 3 months ahead but for 1 year people will eventually flake or forget that the plan was ever made. This company needs to be realistic about this and cater to both sides (employer side and employee side)