Pros
- Excellent benefits package, especially for dental and vision care. - Great pension plan and employee share purchase plan with employer match - Nice office spaces to work in
Cons
Literally everything else about this job, in every other regard, is a con: - Management is abysmal and not helpful at all; they just want to see those numbers! They are the first to complain/gripe and the last to assist or offer a hand when things get a little intense or you aren't sure about procedure. - Laughable training; you do a development plan which is like 100 courses that basically drill you on how to lend without taking on unnecessary risk, how to sell additional products, and how to talk clients into getting insurance on the products you recommend. Very ethically questionable. - No training whatsoever on investment or mortgage administration or how to properly assist clients with these matters (not even job shadowing for the first day) - Oh, and you must make those cold calls every single day, without question. - Everything - yes, everything - is piled on FSRs; anything from walk-ins to belligerent clients making a scene at the teller line, mortgages, estates, investments, credit applications, frauds and account takeovers, etc., all fall on FSRs, and managers are nowhere to be found if you have questions. Just call the employee hotline for help and wait 15 minutes before you can answer an already impatient client. Also, 15 minutes is on a very good day. - You have a target of 3 appointments a day, so 15 a week, but let's be honest you'll be pushed to the limit and expected to double those numbers or else you get a complimentary earful from the manager that is *suddenly available* to chat about why you fell short of a target that week. - There are like 12 targets to hit by the way: sales solutions, investment plans and regular investment contributions, visa cards (especially, visa cards), cold calls, leads to action in the database, all on top of whatever you walk into each morning that was left for you to deal with. No worries if you've never seen such an issue before, just call that hotline again and let the client chew your head off when you don't know what to do. You're manager will be off fraternizing or doing busywork in case you need help, sorry.