Pros
Passionate MSP for primarily nonprofits in the Cleveland area
Encourages growth and education, offers to cover certification costs.
While very fast paced, there’s a lot of praise for the lightheartedness in the work atmosphere. Very pleasant folks to work with, with a general “realness” that’s quite rare in other workplaces.
Continually updates cybersecurity procedures and remains cutting edge.
Cons
Sometimes the procedures and project/ticket hand offs from one department to the next can be a little blurry. However, at the time of my departure, this was a work in progress and being better defined.