Awful management and a toxic culture! Stay away! - Customer Service Representative Burberry Employee Review

1.0
26 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Friendly co-workers, multilingual environment, Free fruit and tea, discounts.

Cons

Micromanagement, childish behaviour from senior management. You are treated as a machine - sell sell sell attitude, management is prompting you to even lie to the customer if that makes a profit! You feel totally burned out after a couple of weeks and they have no business plan in place! Nothing luxurious about this brand when you see it from within - stay away!

Explore other reviews about Burberry

5.0
7 Jan 2026
Anonymous temporary employee
Recommend
CEO approval
Business outlook

Pros

It was, for me, more pleasant.

Cons

It was a temporary position.

3.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great environment, reasonable expectations strong culture

Cons

Long hours, no movement within for promotion

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