1. Worst coworkers I’ve encountered in awhile. Unprofessional, loud, mean and will backstab you in a second. Rudest people I’ve met in a long time. Toxic environment. It’s in a dark dungeon with a pool of cubicles.
2. There are three different teams in the same department acting like silos with nothing but inconsistencies. Everyone has the same goal but not the same opportunity, training, management or rules. One of the Managers runs a big click and if you aren’t on her team you don’t exist. She’s like the mean, popular girl in high school and clearly the favorite. The other micromanages so badly her team is dropping like flies. Her team treats her so badly that it’s hard to watch. The third is new to his role so I don’t have a comment but he stays away from the drama for the most part.
3. The Dean of Admissions is in a bubble and out of touch with the culture of the department and what is really going on. He is a nice guy but when you are overly nice and overly positive people think you are blowing smoke or are fake. Its better to tell the truth, even if it isn’t easy, than to sugar coat it. He’s the worst at telling the truth and is afraid people will quit so he enforces nothing. People are still quitting anyways He comes across disingenuous. He clearly hasn’t spent the time to develop his Managers nor put any sustainable processes or attainable goals in place.
4. If there are no clear processes or procedures, if some people work one program and someone else five, if someone works at 7:00 AM and another at 10:00 AM, if someone has one on one coaching and another has none, you clearly can’t have the same goals and be measured the same. Most of the leads are East Coast, so coming in early has a clear advantage and if you aren’t assigned randomly given leads like someone else you can’t possibly compete with the same goal.
5. I was told during the interview that the culture and environment was fun. Having birthday cake once a month is not my idea of a fun culture. There were no contests, games, incentives, bonuses, free meals or fun times that I can remember. Basically you are in a basement with no sunlight in small cubicles for hours with limited activity and absolutely no fun. It’s a call center in disguise with no rewards or incentives due to their accreditation. Might as well go dial elsewhere and get some perks.
6. I was told during the interview that the students were interested and filled out a form asking for information. What they didn’t explain was that they filled out a form and either didn’t know what they were signing up for, like on Facebook, or weren’t specifically signing up for Bryan University. They might have signed up to get information about a program but then the lead went to about five different schools all calling them three times a day, emailing and texting them so many times they don’t answer or when they do they hang up on you.
7. The price to do a personal training program with a certification is over $30,000. If your student isn’t poor or uneducated they won’t qualify for enough financial aid and have a huge out of pocket expense. You can get the same certification for less than $600 from NASM and learn on the job or take additional classes at a community college for pennies on the dollar. Sure, it’s a cool program but is it worth 50 x more for a nutrition class and sales and marketing. A community college offers career support and job placement.
8. Apparently because of their accreditation you can’t earn incentives, bonuses or have contests of any kind. Apparently no fun is allowed due to their accreditation. If you don’t have a bachelors degree you’ll make $7,000 less, doing the same job, than someone who has one. So basically you must be stupid or unskilled if you don’t have a bachelors degree.
9. You’ll dial a hundred people a day, talk to no one and be hung up on about 20 times a day. You’ll be bored to tears because dialing without much other activity is boring. You’ll get called into the office for making too many dials because it’s the only thing to do to avoid falling asleep. Then you’ll be told to dial less, to do more emailing and texting because you are going to burn out. Then a couple days later you’ll be called in the office and be told you have to much inactivity because texting and emailing is considered inactive and isn’t something they track so make sure you’re dialing enough. You can’t win.
10. I think there are many more cons I can come up with but I think you have a good idea already why this isn’t a fun, engaging or good place to work.
