Lack of direction and ongoing instability - Anonymous employee BrightInsight Employee Review

After years of hard work, it's incredibly rewarding to see our mission, our products, and the market all clicking into place — this alignment has been a long time in the making and it's finally here. We have real proof points that show we can positively modify human behavior so patients benefit more from life-sustaining therapy, which is the kind of impact most people in healthcare only get to dream about. On top of that, it's genuinely exciting to work for an AI-forward company that is actively reinventing the way it works in the service of customers — we're not just talking about transformation, we're living it. Growth in patient impact, customer experience, and BrightInsight's financial performance will be the story of 2026.

We are challenging everything — the way we work, the priorities we focus on, the market we're aligned to. It is daunting and exciting in equal measure. People do work really hard here (a theme in other reviews), but it will be worth it.

A resilient workforce of high contributors who believe in our mission. A leadership team that is willing to learn from the people. An environment where people are welcomed regardless of their differences and feel like they belong. A market that is receptive to our products and driving our growth. A 100% virtual company where everyone can work from home every day. Industry shaping customers who rely on our tech. Great benefits that put employees and their families first. A place that I am proud to be associated with.

Our workload is growing faster than we are hiring to fulfill. Need to watch this.