Untrustworthy and inhumane - Anonymous employee BrightHR Employee Review

1.0
14 Jan 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you enjoy leaving dos for people who are very happy to be departing, you're in for a treat. A mass exodus has gripped BrightHR's software development team. Heads of UX, innovation, engineering, and architecture, along with half the engineering managers and all principal developers and qas have made the decision to flee in the past year. The trend isn't confined to senior staff, half the department has left, and even recent hires are leaving during their first few months when they realise the mistake they've made. Once a haven for software development talent, vestiges of that remain in the company's methodologies, so if you can ignore the rest there's still opportunity to develop software in a sane way. However, the culture has undergone a drastic shift over the past year, morphing into an environment defined by distrust and an unhealthy obsession with physical office presence. Good environment for people who like the stick and not the carrot.

Cons

Personal performance and company success matter little when it comes to compensation. Don't expect raises during the pay review periods. If you're "lucky," there'll be a frantic scramble to retain employees after mass resignations and a manager will try and get you to stay with less than you should have got at your last pay review. This package invariably comes with strings attached, usually demanding increased office attendance. Unsurprisingly, people take the cash and run anyway. Autonomy, once a cornerstone of BrightHR's work culture, has been replaced by a pervasive climate of distrust. Genuine health concerns warrant not empathy, but suspicion. Taking genuine sick leave very quickly triggers threatening letters from shame faced managers and disciplinaries follow. You'll get patronising emails on awareness days stating how much they care about your wellbeing when in practice they clearly don't. It ties in nicely with the CEO's hypocritical articles and social media posts. This policy encourages the clearly unwell into the crowded office, perpetuating the spread of illnesses. Management's pronouncements hold zero weight. A policy for two days in the office quickly turns into three days, and then morphs into four, disguised through pay raise conditions. The company's former values of bravery and openness have become weapons wielded against employees who dare embody them, leading to unjust terminations.

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BrightHR Response
2y
Thank you for taking the time to leave a review as well thank you for the time of service you have dedicated to BrightHR. We would welcome the opportunity to address these points. Regarding the working arrangements, we have moved towards an office-first culture and have experienced subsequent growth and collaboration as a result. As a company founded on innovation and teamwork, we feel this is the most appropriate working pattern, and this is also in line with the market trends towards a return to office. We have found that many of our team members are benefitting from in-office work. This links to our increases in reward to account for office travel paying above market rates. Having said that, we do realise and appreciate it's not for everyone. We understand that everyone has different preferences and needs. As a business we have comprehensive training programs, a robust career framework and team objectives to foster growth and development. These we are constantly evolving to meet the needs and ambitions of our employees and will continue to evolve with our business. Thank you again for your feedback. We will take your feedback seriously as we continue to improve our workplace environment.

Explore other reviews about BrightHR

5.0
15 Aug 2020
Recommend
CEO approval
Business outlook

Pros

Was actively involved in marking and comms

Cons

I didn't have any cons

1
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BrightHR Response
5y
We really appreciate you taking the time to post your Glassdoor review. We're pleased to read you enjoyed your time with us and was actively engaged in your role. All the best for the future.
4.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

-Management are supportive, -Earning Potential -Transferrable Skills - Benefits (HOLIDAYS FOR TOP PERFORMERS) - Floor Managers and Associate Director are lovely and very supportive and really do try to help where they can. Very very good culture. people are lovely and it is a nice place to be most of the time

Cons

-Basic Salary i was offered is the same one i was on at 19 and it has not changed for anybody since i have been here this needs a review! - Policies within the business are laughable, but again as seen in other reviews there is too much bureacracy for things to be changed. - your time is not your own, Headcount has increased significantly but the amount of staff "ALLOWED" off is 2 at a time in team of 40! - Lateness policies - I stayed one evening til 7:30pm (2 hours after my shift to sign a deal) i then recieved a formal warning for being 3 minutes late due to a crash which i showed evidence of! - 0 Common Sense in internal policies.

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BrightHR Response
1mo
Thank you for taking the time to share such detailed feedback! We’re really pleased to hear your positive comments about the supportive management, earning potential, development of transferable skills, and the strong culture you’ve experienced. It’s also great to hear your appreciation for the support provided by floor managers and leadership, and that you find the working environment a positive place to be. We also appreciate your feedback around policies and processes. BrightHR has structured policies in place to help ensure fairness, transparency and consistency across the business, and to make sure all employees are treated equitably. We recognise that in a fast aced environment, these can sometimes feel rigid on an individual level, and we continue to review how we balance structure with flexibility where appropriate. We also note your feedback around pay and time off availability. We understand these are important factors in the overall employee experience, and they remain areas of ongoing focus as we continue to evolve and support our teams. Thank you again for your feedback and for sharing your experience. We’re glad to have you as part of the BrightHR team, and you can always reach out to your line manager or director if you would like to discuss anything further. We hope you have a great end to your week!
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