Its a ok job - Customer Service Representative Bridge Locations Employee Review

Great culture Great People Great leadership

lack of communication constant changes in management

Commission pay is nice, if you can manage to reach their lofty quotas. Nice bonus when you finish training.

This company does not care about its employees. They cut corners, push for misleading/unethical sales, and promote sexist, negligent chads into management. As a partner to Xfinity, sales consultants hands are tied when it comes to true customer service. Providing support is through outsourced call centers, buggy software, and arduous online forms that restrict their ability to help customer concerns and will force them to sacrifice your own time and pay to do so. This means customers often are dismissed to a corporate location (that will also likely not be helpful) because consultants need to aggressively push sales to make a living. There is no incentive for workers to help customers beyond closing a sale. Furthermore, the whole company pyramid is riddled with people who will not take employee workplace concerns seriously in favor of protecting their ever-rising bottom line. Employees will eventually take on many of their superior’s responsibilities without the recognition to go along with it. The manager in training (MIT) program is a way to hand-off extra work to sales consultants without paying them more, and most will never see the promotion, and not due to a lack of effort, either. Those who do get promoted are overwhelmingly male. I was regularly working an extra 10+ hours a week because of staffing and management issues. Long term employees are burnt out!! Benefits are abysmal. Worst medical insurance I have had through an employer. No 401k matching.