Cut Cost Start-Up without a Plan - Technology Support Specialist Box Support Employee Review

2.0
2 Nov 2015
Recommend
CEO approval
Business outlook

Pros

Free reign to work, or not. Half the reps spent most of their days in the parking lot.

Cons

Indecent compensation structure. Reps were encouraged and trained to use shady scare tactics or flat out lie and scam customers.

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Box Support Response
9y
Thank you for your review, I am sorry that we did not meet your expectations. If possible, I would ask that you reach out to me personally so that I can resolve any issues you mentioned about training and sales. BoxSupport is a startup company and has grown extremely fast, adding hundreds of employees in our first two years. Although we have gotten many things right, with our rapid growth we have also gotten many things wrong, and will continue to make mistakes as we go. I know that we cannot be a perfect employer to everyone, but please know that our leadership team is committed to providing an enjoyable working environment and is continually looking for ways to ensure the satisfaction and longevity of our employees. I take every review personally and welcome all concerns communicated to me in a constructive manner so that we can make proper adjustments. Having a seemingly endless to-do list, some items take longer to fix than others. Please reach out to me at at chad (at) boxsupport (dot) com so that we can work on the issues you mentioned. Thank you for your understanding.

Explore other reviews about Box Support

5.0
4 Jul 2016
Anonymous contractor
Recommend
CEO approval
Business outlook

Pros

This is in response to the totally uninformed person who said that the CEO is a "trust fund" baby. You obviously don't know the CEO, nor went to any of the meetings he spoke at since that's a total lie. He funded the company with his own hard earned money, his parents nor anyone else had anything to do with funding. Box Support was a great place to work- yes, you needed to work hard- that was expected- but the rewards were worth the hard work. Unfortunately, Google shut down numerous computer support companies at the same time as Box Support, it wasn't for anything they did.

Cons

You were expected to work hard, be on time and not mess around. That seemed to be difficult for some of my co-workers.

5.0
3 Jul 2015
Recommend
CEO approval
Business outlook

Pros

This company does amazing work for their customers and for their employees. They are fast and efficient at their jobs and do a great job securing computers and solving problems.

Cons

The only thing I could say about this place is that if you aren't self motivated and are not a hard worker you will most likely not like this job.

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