Great for a while, then you either grow or it’s not bearable anymore - Customer Service Representative Booking.com Employee Review

4.0
11 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Atmosphere, benefits, culture, respectful and transparent

Cons

Repetitive work, limited time to stand from your desk and even go to the toilet (10 mins per day)

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Booking.com Response
2y
Thank you for sharing your perspective. While we’re glad to see that, overall, your experience as a Customer Service Representative was positive, it’s unfortunate that the same does not apply to the internal work structure. We’re always looking into ways to improve the work lives of our employees further, and appreciate the feedback you’ve given us here. Thanks again, and we wish you all the best going forward. The Booking.com team

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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