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      Booking.com

      Part of Booking Holdings

      Engaged employer

      Booking.com reviews

      A nightmare - Customer Service Representative Booking.com Employee Review

      1.0
      21 Jan 2022
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      International environment, newcomers to the city who still have energy for this kind of company.

      Cons

      Menial job with few opportunities for self-improvement, ridiculously high expectations in terms of KPIs, completely erasure of any kind of individuality.

      Explore other reviews about Booking.com

      5.0
      30 May 2026
      Booker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      2w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      18 Jun 2026
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

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