Pros
Was a great experience until they made us all redundant and closed the UK contact centres
Cons
Showed a complete lack of empathy when making us redundant. Many mistakes were and are still being made in the way they handled the redundancy process. Removed a large amount of money from the agreed and signed redundancy package, informing us a day before our payslips and 3 days before payment. They gave us no opportunity to question why or to refuse the decision. Responses from HR in the meantime is to repeatedly send the same canned response not answering specific questions. Emails to management have been ignored. This has caused stress to all of us involved in the UK leaving a bitter taste in our mouths following many years of service. So much for ‘doing the right thing’!
