Customer Service Executive - Customer Service Executive Booking.com Employee Review

2.0
2 Jun 2018
Recommend
CEO approval
Business outlook

Pros

Some good benefits, multicultural environment, the opportunity to experience a company from the inside.

Cons

Lot of pressure to achieve the KPI's. You will be treated as a child, lots of incongruences in the rules. The management (specially the local management in the Cambridge office) it's only focused in numbers but they have no idea about dealing with human beings. Cambridge office uses a system of punishment based on the bottom quintile that is ridiculous, old style and absolutely unfair in comparison with the other offices.

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

See reviews by: Helpful|Rating|Date|All