do not waste your time and respect your skills and qualities - Customer Service Executive Booking.com Employee Review

1.0
18 Mar 2018
Recommend
CEO approval
Business outlook

Pros

free parties, discounts on your hotel's booking, friendly colleagues and positive vibes

Cons

No career path. If you want to move forward you do not need to work hard, get good performance or have skills or qualities but you need to be political and get closer to the winners.

avatar
Booking.com Response
8y
Thanks for this feedback. It’s our goal to create a friendly and productive working environment for you and for everyone who works at Booking.com. Hearing your thoughts helps us accomplish that. You’ve brought up concerns about development and management – we’d like to better understand that. This is already an area we are focussed on improving across the company but we also think it would be beneficial if you provide more detail on your personal experience or challenges in this area to your HR Business Partner if you are comfortable doing so. We also think it’s important to know that we’re taking action on the findings of our recent employee engagement survey. Along with your feedback, we’re using the survey responses to make improvements to the overall employee experience. We hope this is helpful and please know that we’re always working towards making Booking.com a better workplace for our team members. Many thanks, The People Team at Booking.com

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
2w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

See reviews by: Helpful|Rating|Date|All