Great Place to Work - Customer Service Agent Booking.com Employee Review

5.0
10 Mar 2018
Recommend
CEO approval
Business outlook

Pros

I have never worked in a company where I feel so valued, especially considering I'm just 1 of 1600+ employees. Even when working on the Front Line "Bottom of the Chain", I always feel like I have a voice and am listened to. Proven through the continuous improvements that are suggested from us on the Front Line. The opportunities to progress or change departments are available very often and very encouraged. The diversity of colleagues is incredible. I have learnt more about the world from my colleagues and this job, then I ever did back in school!

Cons

Having massive end of summer and Christmas parties is horrible... just kidding!! Genuinely cannot think of any cons.

avatar
Booking.com Response
8y
Hi thanks for your review I love it and promise we are working hard to become even better. All the best Ryan

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
3w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

See reviews by: Helpful|Rating|Date|All