Pros
The annual conference/party in Amsterdam is a nice perk. Trainings are fun as you get to meet new people from other parts of North America. My new hires training was top notch and very professional, best I have ever had in my career, but it has been eliminated and now done locally with managers who have no clue how to train and be mentors. Snacks and Freaky Fridays were fun, but if you do not participate you are not a "team player". Hours are standard (9-5 M-F) but this is just another job. If you have invested $$ into your education and looking for a meaningful career this is not the right place for you.
Cons
Where do I start? - Local talent is not valued. People are hired from other offices and let them work even before their work visa gets approved. The reviews below are 100% accurate about the language issue! It is very uncomfortable when a couple of the people in the office sit together at a desk and speak in another language for hours on (esp when the higher up isn't there). They can't be talking about work the whole time! - Compensation is embarrassingly very low. Apparently salaries are re-evaluated often to make sure it is competitive to the market, but it's a complete lie. Bonus structure keeps getting worse and the easier it gets to reach targets the more difficult they make it to reach next quarter. - Management encourages you to speak up and ask questions, but when you do, they yell at you and tell you to figure it out on your own. Or you are harassed and bullied to the point where they chase you out the door. Or you are threatened to be put on a "personal improvement plan". Don't speak up in meetings, especially with HR there, or you're on the chopping block! - The office is a call centre. Every second of your time is micromanaged. Every call and e-mail is monitored and tracked closely. You are not recognized for your projects, creativity or innovativeness - only the number and length of calls you make. You are not trusted. This is a known complaint, so management decided to give everyone an expert role with unreachable KPIs and expectations with no increase in merit/pay. It also lead to even more tracking via google docs. Sometimes tracking would take over an hour and then we're asked what are we doing with our time when we're not making calls? - The company tries hard to brainwash you. There are so many juices and snacks in the office I'm surprised they don't give you free blue Kool-Aid to force down your throat! Quarterly meetings, visits by upper management and BAM keeps reminding us of how fast the company is growing and how they are going to be the best in the world. Don't fall for it, their competitors will always win. - Management/seniors are very unprofessional, amateur and power hungry. Instead of telling us what we are not doing, look at how you are viewed by others in the office. Lead by example or you will never be respected. Managers are nit-picky, emotional and do not value your personal development (only their own). They don't like people who are more educated and smarter than them. They get a kick out of putting employees down and the more miserable you are the happier they get. - The list of cons can go on forever. Just look at the previous reviews, they are 100% accurate. Any review you see 2 stars and over is probably written by management to increase the overall score.
