Customer Service Advisor - Customer Service Agent Booking.com Employee Review

1.0
19 Sept 2016
Recommend
CEO approval
Business outlook

Pros

The people you work with and as well the different peoples from different countries. When it comes to holidays and days off they are really nice when you need a day off last minute they are quite flexible

Cons

I really hated working at rentalcars.com, managers look down on you and treat you really bad. Most of the staff on agent helper are really unfriendly and bring your confidence from 10 to 0. As well the monitoring is too much of managers I felt like they was no space. I was always scared coming to work readying my email. It's all about making customer happy and getting extra profit but what about your staffs? I'm happy I only worked at rentalcars.com for less than 1 a year as this job brought my confidence down and this job can be very stressfull. They also don't allow you to breath for a minute before taking the next call you have to be on phones for 2 hours or more without putting yourself on do not disturb as soon as you put ur self on do not disturb a manager or someone walks down to you to tell you to remove yourself of dnd.

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Booking.com Response
9y
Hi, apologies for the delay in responding to this review, I have just come across it so I must have missed it somehow, I am sorry. I am also sorry about the comments that you have made relating to how you feel about your time at Rentalcars.com. Clearly, I find this concerning. Over all I do not recognise the situation that you describe. The feedback from our survey Your Voice does not reflect this either and we are working hard to become a truly amazing place to work. However, you clearly have some concerns, and some specific issues. If you have not done so already, I would encourage to contact me or a member of the people team so that we can discuss these in more detail. I would like to learn more Ryan

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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Booking.com Response
7h
Thank you for taking the time to share your feedback. We’re glad to hear that the team atmosphere was a positive part of your experience at Booking.com. We also appreciate your honest note on the challenges of dealing with difficult customer situations. Feedback like yours is important as we continue looking at how to support colleagues in customer-facing roles. The Booking.com team
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