WORST PLACE EVER - Customer Service Agent Blinds 2 Go Employee Review

1.0
3 May 2022
Recommend
CEO approval
Business outlook

Pros

Free tea and coffee, some nice agents. -fuddle was nice -clean facilities

Cons

-Management is horrendous both in the week and weekend. -SO MUCH BULLYING FROM MANAGEMENT, often shaming people in front of the whole office -NEPOTISM IS RIFE -Managers have their favourites, based on nothing other than who they can gossip with. Ones performance is often overlooked, especially with regards to progression. -NO PROGRESSION UNLESS YOU ARE CLOSE TO MANAGEMENT -HR could not be more bias if it tried. Many people would complain about these issues and it would be brushed under the rug -SEXISM can be heard, with one manager stating that he “didnt agree with women choosing career progression over homemaking.” -Nastiness about employees was often excused as jokes even if it was behind your back -Lack of confidentiality with personal matters. Often if someone is off, the whole office will know why. Any grievances or any matters that should be kept private end up known by everyone. -MANY PEOPLE JUST WALK OUT AND NEVER COME BACK -Discrimination was obvious, with certain groups of people dismissed based on “attitude” when none appeared to be present

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Blinds 2 Go Response
4y
Thank you for your feedback. We do take all matters very seriously - as you are a current employee I would encourage you to come forward to discuss these concerns in more detail in order for this to be investigated and appropriate action taken. Blinds2go pride ourselves on continuous improvement, we have worked hard to open up opportunities for all employees including the 'Your Story' initiative which saw 11 agents promoted to other roles within the Customer Services Department. More recently we have created an Audit, Real Time and Sales Teams which has given opportunities to 15 agents to develop within the business along with secondments opportunities in other departments.

Explore other reviews about Blinds 2 Go

3.0
24 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Company culture is to provide continuous feedback (good & constructive) to associates to become better at their positions. Promotes teamwork

Cons

No definitive structure for on the job training and/or moving to the next level/position. Commission structure is a bit confusing. Everyone is held accountable for defective returns (Salesperson, factory worker, installer) equally. Long hours, generally 9:30am - 7:30pm

3.0
18 Aug 2021
Recommend
CEO approval
Business outlook

Pros

Company has an excellent sales, costumer service training program. Weekly feedback meeting for employee group

Cons

Company does not promote. Meet many competent people that had been with the company for over 7 years and never made into management, there was always and area they need to improve on, always an excuse not to promote.

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