Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Blackbaud

      Engaged employer

      Blackbaud reviews

      Support to Blackbaud educational managment software - Customer Support Representative Blackbaud Employee Review

      2.0
      24 Nov 2025
      Customer support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      none that I can tell, the skills in this position do not work on others as the software they use is propetary

      Cons

      no option to escalate to higher levels of support unless you want to be an SME or a trainer

      avatar
      Blackbaud Response
      6mo
      We appreciate you taking the time to share your experience working at Blackbaud. We have worked hard to create a company where people are valued and feel empowered to succeed and grow. We are committed to continually learning from our employees to see how we can ensure Blackbaud is a great place to work. Thank you for your feedback!

      Explore other reviews about Blackbaud

      5.0
      9 Jan 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Was able to grow professionally, and be pushed to be the best employee possible

      Cons

      Honestly, at the time there weren’t many cons.

      avatar
      Blackbaud Response
      5mo
      Thank you for your positive feedback! We’re thrilled to hear that you were able to grow professionally at Blackbaud and felt supported in becoming the best employee you could be. Investing in the growth and wellbeing of our people—emotionally, socially, financially, physically, and intellectually—is core to who we are.
      1.0
      27 May 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible remote work environment and good PTO

      Cons

      Extremely toxic sales culture here with boys club and clear favoritism. Sales director and VP are the reason for this as they are extremely unprofessional. Mass exodus is for a reason and unsure why HR is ignoring claims on sexism and favoritism with every female employee that seems to be leaving. No career growth or opportunities unless you are part of the boys club here as it is apparently and obvious. Ask the right questions before considering a job here. You are unable to be successful here with onboarding because of completely out of touch and delusional sales trainers. Seems like we are in a complete clown show here!

      4
      avatar
      Blackbaud Response
      1w
      Thank you for taking the time to share your experience and perspective. We appreciate your recognition of the breadth of our product portfolio and the opportunities that can come from supporting a wide range of solutions and customers. We’re sorry to hear that your experience with management and organizational dynamics did not meet your expectations. We remain committed to fostering a culture where teams feel supported, work is meaningful, and people are connected through a shared purpose of driving social impact together.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Blackbaud jobs | Blackbaud salaries | Blackbaud benefits | Blackbaud interviews
      Blackbaud reviewsBlackbaud Customer Support Representative reviewsBlackbaud review