Amazing mission, poor execution (and management) - Anonymous employee Bippit Employee Review

Hello, Thank you for sharing your perspective, and we’re sorry that your experience at Bippit left you feeling this way - people matter here, and it’s painful whenever someone leaves unhappy. By way of context, during 2023–2024 we had to restructure the company in response to challenging market conditions and a strategic distribution partnership that ultimately didn’t scale as expected. We phased changes over time to preserve as many roles as possible, but in a few areas we could no longer justify duplicate roles in certain departments. These were business decisions, and in no way a judgment on the value of individuals. In terms of process and compliance, we stand by the fairness and lawfulness of our approach. All redundancy decisions were made against objective role-based criteria, with conflict-of-interest guardrails, oversight from legal experts, and in line with ACAS guidance. Colleagues were offered consultation, the chance to ask questions, and the right of appeal. We do not recognise the claim that we “lied” about the circumstances of departures, as the commercial reasons for the restructuring were shared many times in company updates, while simultaneously respecting the privacy and confidentiality owed to each person. Furthermore, we aimed to go beyond our legal obligations and act with care to support those employees who were affected. Depending on individual circumstances, we: - provided pastoral and one-to-one support, references, and introductions to help people find new roles - offered gardening leave so people could job-hunt without ongoing responsibilities during notice periods - extended notice periods or agreed alternative payment terms where helpful financially - provided occupational health support where appropriate; and - ensured all due compensation was paid promptly. With regard to respect and accountability, we have a clear standard which is that no one at Bippit should disparage a colleague, whether past or present. That said, on certain occasions it was necessary to inform team members about responsibilities or projects that were not adequately fulfilled by former team members, and discuss any gaps in processes that needed to be addressed. We have also reflected as a group at times about past challenges and attempted to understand them better so that we can improve. If anyone has ever felt that this healthy discourse has constituted “trash talking”, then this is taken very seriously. That is something which is not acceptable and will be addressed. Ultimately, leadership are accountable for decisions and their human impact, and are personally responsible for ensuring our processes are compassionate as well as compliant. In response to this feedback, we’ve since made changes to improve how we handle difficult news: our CEO now leads or co-leads these conversations, managers receive additional guidance, we provide clear written summaries, offer professional coaching, and have reflected on our internal communications so context and challenges are shared while personal sensibilities are protected. Bippit’s mission and our team remain at the heart of what we do, and while we can’t undo the impact of a difficult period of change, we can learn from it. If you would like to discuss your experience in more detail or believe we can make something right, please contact us directly.