Pros
Salary is above market and benefits are excellent! I truly believe in the product! This software has the ability to transform child welfare if done correctly and led by the right people.
Cons
The CEO’s leadership style is deeply unprofessional and, at times, I experienced it to be just plain mean and retaliatory. There is a noticeable lack of professionalism in both her internal and external interactions, from informal and inappropriate behavior in meetings to dismissive communication, poor respect for boundaries, and negative comments to customers about competitors. That tone from the top appears to shape the broader culture, contributing to internal tension and high turnover. The organizational culture also feels toxic and fear-based. Employees are often positioned against one another, and there is a sense that disagreement or candid feedback may be met with retaliation. In practice, leadership seems to place more value on pedigree and image than on actual experience, which can be especially discouraging for seasoned professionals. Although equity is presented as a core value, it does not consistently show up in employees' day-to-day experiences. The expectations around work can be unsustainable, particularly for people with caregiving responsibilities, health needs, or any meaningful life outside of work. The message often feels like the company must come before personal well-being. Most disappointing is the gap between the organization’s mission and its internal reality. For a company that seeks to improve outcomes for children and families, there is a striking disconnect between the values it promotes externally and the way people are treated internally. From the outside it may look mission-driven, but from the inside it feels performative.