- horrible management
- transferring too many staff from other locations
- cutting hours citing "productivity levels" without giving written or verbal confirmation of this issue
- not allocating Chinese staff on shift for primarily Mandarin-speaking customer base
- shifting blame onto staff for falling sales
- charging incorrect totals to customers
- unpaid after 11pm due to understaffing and extensive cleaning/closing procedures
- managers/supervisors would often stand at the front when the kitchen staff need help clearing orders