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A Shell of Its Former Self - Anonymous employee BigCommerce Employee Review

2.0
2 Aug 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nice office, people can work from where-ever, whenever, but then again, that's how the culture disappeared.

Cons

Culture vanished after COVID, departments became siloed, and the left hand has no idea what the right hand is doing. People got extremely demanding and entitled working from their 3rd vacation home on some remote island. God forbid the CEO doesn't have a statement on whatever is showing on the TV! The layoffs were well deserved, although incomplete, in my opinion. Management has no idea what you're doing, but loves to micro manage on the smallest detail. To keep you in line I guess? But, if you knew your manager from a different company, you can do whatever you want with just a finger-wag. You get promoted while co-workers struggle on naming your accomplishments, while you're running the whole show by yourself. Folks in higher positions keep their knowledge to themselves for job security, while manager dangles the carrot of promotion in front of your face to keep you from leaving.

Explore other reviews about BigCommerce

5.0
4 Jun 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a lot of new leadership breathing newness into the company. There is a rebrand on the horizon, different focuses and positioning, complimentary portfolio products, brilliant staff, new company values and more.

Cons

There has been a ton of change and while the new leadership is great, they are still getting their touch on things. This isn't all so much a con in general as it is to absorb, communicate, explain and soak in.

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please feel free to email us at ta@bigcommerce.com or reach out to your HRBP.
4.0
21 Feb 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- BC hires great people - Is finally focusing on the product and its ideal customer rather than trying to be a product that it isn't. - Supportive culture - Good work life balance - Senior and Director leadership is caring and supportive - Really positive outlook for the product

Cons

- Has cut 10% of staff every year for the last 3 years and last year they cut most of their top performers that brought in the most revenue - No 401k match (although they may now) - Lower pay than most tech companies for the same roles - Either BC has the right people in place or they have the right direction to work in with the right leadership but never both - If you are remote, you aren't invited to the office much even for kick offs or planning. So you will feel a bit secluded. - Not much room for career growth as they keep cutting people

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com.
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