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Honest Review - Anonymous employee BigCommerce Employee Review

4.0
13 Jun 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Unlimited PTO for salary employees with strong suggestions to use it -Focuses on the right metrics for Support, NPS -Work from home opportunities -Good benefits -Catered lunch every Tuesday, which is based on suggestions from the company -Free beverages and snacks -Beer Fridays -Some middle management is deserving of their roles and titles -Yoga classes -Great culture clubs -Volunteer time off -Floating holiday time off -Great senior leadership to take the company in the right direction

Cons

-Still have some weeding out of middle management to be done -Pay needs to be upped comparatively, we simply do not make enough -Our HR department needs more HR qualified people and less friends hired by friends, though this is improving -Little job growth opportunities -No commuter benefits -Outgrown office space -Could use more team outings, especially on teams who don't get to have them often -Can be detrimental to work/life balance as most of the company is full of people who work way too much. There is pressure to be the same way. -No learning or training opportunities

Explore other reviews about BigCommerce

5.0
4 Jun 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a lot of new leadership breathing newness into the company. There is a rebrand on the horizon, different focuses and positioning, complimentary portfolio products, brilliant staff, new company values and more.

Cons

There has been a ton of change and while the new leadership is great, they are still getting their touch on things. This isn't all so much a con in general as it is to absorb, communicate, explain and soak in.

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please feel free to email us at ta@bigcommerce.com or reach out to your HRBP.
4.0
21 Feb 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- BC hires great people - Is finally focusing on the product and its ideal customer rather than trying to be a product that it isn't. - Supportive culture - Good work life balance - Senior and Director leadership is caring and supportive - Really positive outlook for the product

Cons

- Has cut 10% of staff every year for the last 3 years and last year they cut most of their top performers that brought in the most revenue - No 401k match (although they may now) - Lower pay than most tech companies for the same roles - Either BC has the right people in place or they have the right direction to work in with the right leadership but never both - If you are remote, you aren't invited to the office much even for kick offs or planning. So you will feel a bit secluded. - Not much room for career growth as they keep cutting people

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com.
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