Pros
I did meet some pretty cool new people. Training was pretty fun but it was ALL downhill from there!
Cons
You have to either sleep with, party with, or smoke weed with upper management to get anywhere above frontline customer service. They say it is not about the amount of calls you take, but then they make you stay after your scheduled shift to "catch up" to where they want you to be. Management and Leads want you to make really good notes about what you did and also send a follow up email to each customer but then they yell at you 30 seconds after you get off a call to get back on the phones. They treat you like you are 5 years old and they are your babysitter always watching what you do, making sure you are back early from your lunches and breaks. They give you a few holidays that are paid but then they make you work on your regularly scheduled day off which really sucks when you have kids and no babysitter for those days!
