Under prepared to send agents home because of Pandemic - Customer Care Specialist Beyond, Inc. Employee Review

great leadership and good processing

No Heirarchy in the company

Fast paced environment with LOTS of hands-on experience with many different tools. The people are the reason to stay, lots of smart and caring people, managers, and leaders towards the bottom of the food chain.

Upper Management has completely destroyed this company and gutted it. In my several years at the company, communication is as poor as it could be. Bonuses are promised and then not followed up on. RIFs happen far too frequently. It is abundantly clear that this company does NOT care about it's employees, and at the moment is almost seems like they are trying as hard as they can to get people to quit so they don't have to pay severances before acquiring more companies and moving headquarters to Texas. The culture in the days of Overstock was incredible, it made people excited about being able to work there. Now people are hanging on by threads, large teams are now carried on the backs of just 1-2 people without additional pay as we see co-workers get laid off left and right. It is not sustainable. Important things are being missed because there are not enough people to do the work, which will end up biting the company in the butt for compliance and finance reasons.