Changes - Customer Care Beyond, Inc. Employee Review

3.0
26 Sept 2016
Recommend
CEO approval
Business outlook

Pros

Right now I am hard pressed to find anything positive about working here. Where I once loved my job, it has now become the biggest chore and I am always heavy hearted and resentful when having to log in at work.

Cons

This has always been an incredible place to work until recently. There have been numerous changes in hours of operation, in processes, in policies and focus which have served to create a hostile work environment. Understanding that changes are necessary for growth, and appreciating the vision that is often touted, the changes have been constant, and not in line with the vision they express to have. People are now literally afraid for their jobs and these are the solid, dedicated ones. There was a time when you felt like your work mattered, that you were valued and that you were seen as an integral part of the whole. Now, you are less than a number, less than a statistic, you are only a body to respond to customers needs and your empowerment is gone.

Explore other reviews about Beyond, Inc.

5.0
13 Jun 2025
Recommend
CEO approval
Business outlook

Pros

great leadership and good processing

Cons

No Heirarchy in the company

1.0
22 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fast paced environment with LOTS of hands-on experience with many different tools. The people are the reason to stay, lots of smart and caring people, managers, and leaders towards the bottom of the food chain.

Cons

Upper Management has completely destroyed this company and gutted it. In my several years at the company, communication is as poor as it could be. Bonuses are promised and then not followed up on. RIFs happen far too frequently. It is abundantly clear that this company does NOT care about it's employees, and at the moment is almost seems like they are trying as hard as they can to get people to quit so they don't have to pay severances before acquiring more companies and moving headquarters to Texas. The culture in the days of Overstock was incredible, it made people excited about being able to work there. Now people are hanging on by threads, large teams are now carried on the backs of just 1-2 people without additional pay as we see co-workers get laid off left and right. It is not sustainable. Important things are being missed because there are not enough people to do the work, which will end up biting the company in the butt for compliance and finance reasons.

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