Pros
Remote Work is the only pro
Cons
No company is perfect but this company is a complete joke. The company works on every system update and makes no effort to fix the customers concern. The business model could work if Beyond chose to be more transparent and forthcoming with customers as to how their money is being utilized and Beyond’s fees are paid. Management is taught to come into the meetings and passively tell us that the customer doesn’t know anything and beyond is right without addressing any major concerns. This company is so disorganized and lacks communication yet Customer Service department is expected to bare the weight and be yelled at for minor issues that can easily be resolved. Customers are notified about debt they never held or that is past status of limitations so Beyond can find another way to get paid. If you are looking for a job that will motivate you to do better in life and never want to work in Customer Service another day in your life this job is it. It has definitely motivated me so that is a plus.