Optimistically Heartless - Anonymous employee BetterUp Employee Review

1.0
28 Jul 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They manage finances well enough to keep profits up and provide coaches with decent supply of clients. Decent training ground for new, inexperienced coaches.

Cons

Disgusting attitude toward customers. Manager remind me of the always smiling Joker from Batman. There were quite a few stories of BetterUp fraudulently charging customers that I've experienced first hand. One of the worst cases I saw was when a customer took advantage of the free coaching session. They showed me the dialogue in confidence, and it was clear that she should never have been charged but they insisted, plunging her into a big debt. Ultimately, it was never resolved and she was going through extreme financial difficulty that ultimate ended up in her becoming homeless and multiple attempts of her taking her life. I make my living from BetterUp so it's been very difficult for me to bring this up, without getting reprimanded by management. But I couldn't hold back any longer so I'm writing this review.

Explore other reviews about BetterUp

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing team Rewarding cross functional work Interesting tasks Learning opportunities Flexible work schedule

Cons

As this is a contractor role, there are no benefits

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nearly 8 years in, and the work still pulls me forward. What keeps me at BetterUp is that the problems are genuinely hard and genuinely worth solving. I came from engineering, so I'm wired to care about infrastructure, not just features, and this is one of the rare places where you can build something foundational and actually see it move metrics, clear escalations, and unblock a whole go-to-market motion. The mission isn't decorative here. I can feel the thread between the work and the outcome. BetterUp also trusts you to figure things out across lanes. I've written SQL, prototyped with AI tools, facilitated workshops, and co-designed vendor strategy, all as a PM, because the culture doesn't penalize curiosity or reaching into adjacent territory. And honestly, some of my closest friendships came out of this place. The people I work with, on engineering, on cross-functional teams, and in peer mentorship, are people I genuinely learn from and, in some cases, people I can't imagine not having in my life. That combination of meaningful infrastructure work, real trust, and people who challenge you and become your people is not easy to find. The benefits span beyond general work-life-balance, if you're curious about something, there's always an open door to learn and contribute. As a woman in tech, I cherish the fact that our colleagues listen to women, and our insight is taken into account instead of just ignored. It's nice to feel safe at work, able to speak your mind freely.

Cons

If you want a boring job, this is not the place for you.

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