Really, how do you expect experienced therapists to work for such a little pay? - Mental Health Clinician LPCC BetterHelp Employee Review

3.0
14 May 2025
Recommend
CEO approval
Business outlook

Pros

Flexibility with work schedule, can pause whenever you want, great clients, easy platform, free CEU opportunities, good flow of new clients

Cons

For as many clients as I saw a week, the income earned made life unsustainable. I would’ve stayed a lot longer had they paid me what I’m worth. Starting at $30 an hour is an insult for someone who went in with over 20 years experience. The income estimate they give you before starting is heavily inflated and unrealistic based on the way they compensate you. To get to a level where you can actually get health insurance is close to impossible unless you want to see 60+ clients a week. It is unethical to see that many clients a week. We cannot possibly be present for all clients when working so many hours. In addition, they really should look into providing insurance credentialing, because that would surely offer more flexibility and how much you get paid per client. Also, many of my clients paid a high rate, despite having health insurance that would have resulted in them paying less than $100 per month at one session per week if they used their insurance coverage There were so many pros, but the low income overall far outweighed the pros.

Explore other reviews about BetterHelp

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I work here full-time, they provide consistent referrals, I get paid well, best paying job I have had

Cons

None identified I only recommend working here for anyone wanting consistent therapy work

1
4.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

I have had a very positive experience working with BetterHelp. I decided to remain with the platform because I find the clinical work meaningful and rewarding. The ability to work with clients who are motivated to address real-life challenges has been professionally satisfying, and the platform gives me the flexibility to continue doing good therapeutic work in a manageable way. The BetterHelp platform is easy for a therapist to use. Scheduling, communication, documentation, and client management are straightforward, which allows me to focus more on providing therapy and less on administrative burden. I also appreciate that BetterHelp did a wonderful job helping me become credentialed to accept insurance clients. That process can often be complicated, but BetterHelp made it much more manageable. The pay is competitive, particularly given the flexibility, ease of use, and access to clients. For therapists who are comfortable with telehealth and who can manage their own schedule responsibly, BetterHelp can be a very good professional fit. Meaningful work with clients, competitive pay, easy-to-use platform, flexibility, and strong support with insurance credentialing.

Cons

Therapists need to be self-directed and organized, especially with scheduling, documentation, and managing client communication between sessions. BetterHelp does not interact with therapist in person, you will never speak with a BetterHelp representative in person about any issues/questions. No live, in person customer service for either therapists or your clients.

1
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