Pros
Flexible work hours, nice immediate supervisors
Cons
I was hired for what was advertised as a "contract to hire" position. When I asked about this in the interview, they said contractors are eligible for hire after 3 months. Around 3 months, I inquired about being hired, and was told by my supervisor at that time that this was moved to 6 months. Around 6 months, I inquired again, and was told we were eligible for hire after one year. Around one year, I inquired one final time, and I was told they "don't really do that anymore" for Member Success Advocates. The fact that the time frame kept changing was a major red flag and an even bigger disappointment, but I kept putting up with it since I wanted to stay with the company. By the time I had been there over a year, I felt as though I had wasted that year and that I was (intentionally or unintentionally) strung along. There are little-to-no opportunities for growth. Management has made it clear that contractors do not receive raises. We do not receive benefits. The goalposts for success keep moving; our productivity quotas have continued to increase with no increased financial incentive, and without opportunities to move up. Contractors are promised opportunities for growth and inclusion during the hiring process, but are pigeon-holed into positions that offer little in return. If you are considering working for BetterHelp in any capacity, I would be cautious and get clear answers on what you can expect in terms of upward growth and compensation. If you are applying as a Member Success contractor, ask what you can expect in terms of eventually being hired (if that appeals to you), annual increases, or anything else that may shed a better light on what the reality will be when you are hired. Ask for specific examples of *recent* MSAs who have moved up in the company. Try to read between the lines and beware that the hiring process was, at least for me, highly misleading.