3.0
12 Jun 2024
Former employee, more than 3 years
Longmont, CO
Recommend
CEO approval
Business outlook
Pros
Best Buy required no previous sales experience and there was no pressure to get sales by commission. Over the course of 2.5 years I became an expert on everything there is to know in the store, and I became a great salesman.
Cons
Over time, the store became less about customer experience and more about metrics. This lead to worse customer experiences, such as offering a credit card application to customers when it didn't fit the solutions they came in seeking. I have a theory that this has to do with the CEO change after Hubert Joly.