Miscommunication and Chaos - Customer Service Representative Best Buy Employee Review

2.0
30 Dec 2023
Recommend
CEO approval
Business outlook

Pros

1. Consideration of availability while assigning shifts. 2. Friendly atmosphere.

Cons

1. Miscommunication: - For the longest time after being selected I didn't know that I was selected and I was job hunting like crazy because the emails meant for me were being sent to someone else by mistake. - When I did get the hint, I emailed and called multiple times but didn't get a clear response, so I had to go to the store to clarify things. - During the interview I was told that I am being hired for a seasonal role, but in my offer letter, I was categorized as a 'permanent, part time' employee, and I was treated like a seasonal - I received my first paycheck after more than one month of being hired because of a silly technical issue which no one had time to check and resolve - A day before my last working day, I received an exit form, with no effort of conversation about the termination, and disregard of my effort to have a conversation 2. Low wages 3. Insufficient hours 4. No proper training: You begin with an online training, which is the perfect example of what is called 'information overload'. Then you get a practical training of 5 minutes and are expected to excel in the role.

Explore other reviews about Best Buy

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great General Manager, that’s about it.

Cons

All of the leadership besides the GM were unprofessional. They couldn’t help it but most were incompetent.

4.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hours, employee perks such as discounted products, offers 401(k) despite being part-time, coworkers who are nice to work with.

Cons

Management is quick to call-out sales that have nothing attached to it (warranties, card applications, memberships, or accessories). There is a rodent problem that has not been addressed for nearly a year; food and beverages cannot be sold at this store.

2
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