Frustrating - Customer Care Specialist Best Buy Employee Review

2.0
11 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Nice PTO and benefits friendly co workers and managers

Cons

Call centers dump calls not related to the work you do as they are paid based on number of calls they take so constantly dealing with escalated angry clients who have been constantly transferred around. not much room for advancement and leaders are let go constantly during reorgs. out-sourced all the pc remote repairs so only in store repairs are done by local agents now.

Explore other reviews about Best Buy

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work if you love tech.

Cons

They have turned into corporate America. No longer care about their employees like they used to.

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Travel to different store locations. On travel that requires a hotel meals are covered up to $80 a day. Mileage is reimbursed outside of 20miles from home and back.

Cons

You're required to have a car and it puts alot of strain on it and your body. You could be gone from home anywhere from a few days to a few months. Changes are very last minute.

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