Best Buy's 3 Ps: Superficial Purpose, Inexperienced People, Immature Processes - User Experience Designer Best Buy Employee Review

2.0
27 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Annual bonus, employee discount, and that's it

Cons

Command and control hierarchy. Work is dictated to you from upstream and you dare not question the purpose or press a different perspective. Leaders with little to no experience in or awareness of contemporary product management practices. The three Ps at Best Buy are (superficial) Purpose, (inexperienced) People, and (immature or nonexistent) Processes. Lots and lots of platitudes, all talk and no action. Aspirational culture and values but completely non-existent and unachievable. People are more interested in selling ideas through manipulation or shutting others down rather than being curious, researching, understanding. People are promoted or put on committees (making them "experts") with little to no experience with the subject or industry in question. Look up the concept of "UX Theatre." That's what it's like working at Best Buy. Look up "signs you're not doing product management." That's what it's like working at Best Buy.

Explore other reviews about Best Buy

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work if you love tech.

Cons

They have turned into corporate America. No longer care about their employees like they used to.

2.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-It's a job that is available in most locations.

Cons

-The company, on a corporate level, doesn't seem to grasp the value of the talent they have. - Close ties with Citibank subvert the importance of product knowledge, customer service, and revenue for credit card sales. - Daily Performance check-ins are overbearing and myopic. - Tends to burnout motivated employees with false carrots and hollow promises. - Pay's terrible, and rides the line of predatory at times.

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