It's retail what can I say - Customer Service Specialist Best Buy Employee Review

2.0
3 Aug 2021
Recommend
CEO approval
Business outlook

Pros

Benefits, team mates, employee discount, being able to volunteer, employee assistance program. Attendance policy is normal compared to other corporation's.

Cons

Favoritism is rampant if you get on any managers bad side good luck getting any kind of promotion. When they are understaffed it is becomes a you problem. Management has a high school cliché type attitude. Don't really know when you tell a manager anything it is in confidence between you and said manager even when you ask for it to be confidential. Hard to be promoted if you are female. In the 8 years I was employed I only had about a handful of female managers or supervisors. Pay rate definitely not enough for the work you do ,and hours you put in for any position even supervisors positions. Bilingual employees barely are compensated more for being bilingual. This is not okay. They need to be paid more then $0.20 what a slap in the face. You will literally bother them on their break if you need them. Then have them finish their break later if they can.

Explore other reviews about Best Buy

5.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great first job and hours were perfect

Cons

It gets busy during end of year but other than that really chill

4.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hours, employee perks such as discounted products, offers 401(k) despite being part-time, coworkers who are nice to work with.

Cons

Management is quick to call-out sales that have nothing attached to it (warranties, card applications, memberships, or accessories). There is a rodent problem that has not been addressed for nearly a year; food and beverages cannot be sold at this store.

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