Pros
A lot of the employees develop a good friendship, making it almost enjoyable to go to work. I am a person who loves people, so working with the customers is absolutely my favorite part of the day. I love seeing people leave happy, or at least leave knowing I did all that I could for them.
Cons
The reason I can't quite get myself to look forward to work is the pressure. It's more than just pressure to do your best and exceed expectations, it's pressure to do the impossible, and to make yourself sound like a used car salesman. The management, at least in my store, rarely praises met goals, instead consistently focusing on the negatives. I realize that if there are areas that need improvement they need to be focused on, but it is extremely excessive, with little recognition to those employees working extremely hard. It is very much a politics game at Best Buy, very little depends on who really are the best employees. Starting pay may seem good compared to other places, but again, recognition including raises are very rare unless you're "in" with the management. Unfortunately I'm not a person who sucks up, but one who just works hard and doesn't complain. Doesn't get me too far, which would be why I'm looking up reviews on this site of other companies. I sell cell phones, and the pressure to sell accessories and service plans (insurance) is immense, with no compensation. It's nice to be able to say we don't get commission and have the customers feel comfortable, but also kind of sucks at the same time.