Supportive staff but declining service quality over time - Server Benihana Employee Review

2.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Some of the managers and the staff were very nice and supportive

Cons

Job became very corporate and cold as time went on. It became apparent to regular guests that the company was under new ownership, as the quality of service went down due to corporate standards of getting in as many guests as possible. There is also no auto-gratuity system and you have to tip the chefs out of your tip pool for the day if a table tips you under approx 10% of the bill's total

Explore other reviews about Benihana

5.0
29 Dec 2025
Recommend
CEO approval
Business outlook

Pros

The money and the staff

Cons

Rude customers but even then management was helpful

3.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good management, coworkers, and free fried rice.

Cons

Not the best clientele, and constantly overbooked making the rservations and restaurant behind.

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