Upper management such as the owners and area manager are a complete nightmare to work with. They have no social skills and they have no idea how to treat their employees. We’re constantly watched on cctv which they say is due to theft in the store but we all know it’s not. They like to get the cctv cameras on their phones, zoom in on girls in other stores and rate them. Some of my team were 16/17 years old so I can imagine it’s the same in other stores. Staff feel unsafe, paranoid and constantly on edge because of this. My team were too scared and anxious to come to work and were crying on their breaks. Stock gets delivered in wet, mouldy boxes which causes the stock to become ruined but we still have to sell it. Some of the products are out of date and it wouldn’t surprise me if some of it was fake due to customer’s complaining so much that the products aren’t the same quality that they’ve had before from other places. My training was nonexistent. I had to teach myself how to do everything and then I would get shouted at down the phone if something wasn’t done right. They look for reasons to complain. They’re never happy no matter how good your team or sales are. Too much negativity. The pay is shocking! A 5p difference between each job role! I felt I wasn’t treated fairly and it was made very clear from the beginning the owners didn’t like me. I couldn’t handle being in this environment anymore so I made the decision to leave.
