Great Job Overall! - Customer Sales Lead Bath & Body Works Employee Review

4.0
3 May 2009
Recommend
CEO approval
Business outlook

Pros

The company places a strong emphasis on the customer experience which makes the job both fun and satisfying. You really do feel like you are making people's days even though it sounds corny. The people you work with will make or break your experience, especially in a low volume store. Floor sets can be fun if you enjoy problem solving and being on your feet. This is an on-your-feet job especially during Holiday season which is great most of the time because you will never need to exercise outside of work, plus it makes the day go by a lot faster. Bath and Body Works is great for those who are comfortable selling, but it can be very uncomfortable for those who are not. The company's selling strategies are tastefully done and always with the customer's satisfaction and loyalty in mind. But if you are uncomfortable dealing with customers who do not want to hear you talk about products than this may not be the job for you.

Cons

For a Sales Lead things can be tough because a lot of times you feel like a semi-glorified associate that has a lot of the downsides but few perks. Sales Leads do not receive health benefits but are expected to commit almost full time to their job. In the Holiday season you will be working 40+ hours but in the off-season (February-May) it is likely that you will not receive 20 hours which makes it hard if you are depending on an income.

Explore other reviews about Bath & Body Works

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun co-workers and friendly management

Cons

Floor sets are long and late but easy hours Random hours

1.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

Good discounts on merchandise, easy work.

Cons

I would have loved to purchase some of their products conisdering the 40% off discount for employees, but they failed to pay me enough to sustain myself let alone buy from their store! I was getting paid about $150 every two weeks! They never notified me about how little I'd be working or about what my schedule would be like, my shifts were completely random. If you want a set schedule each week. this job isn't for you, you're lucky to get 1 shift a week that only lasts about 3-4 hours. Once again, my supervisors failed to mention this, thinking it was more important that I know how to sell products than whether or not I get paid enough to survive. I don't know why there was so much emphasis on selling merchandise to customers anyway, these products practically sell themselves. I had a lot of questions starting out since I was a NEW EMPLOYEE and all and had never worked a job like this in my life, but for some reason my supervisors failed to see this and instead made me feel ashamed and embarassed for asking the simplest of questions. They'd actually get mad and a little sassy at me for asking a question, like where a specific item was or how to do a return. I have to remind you, I had just started and my shifts were so sporadic it was difficult to retain all the info, so I HAD to ask questions.

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