Free lunch and great coworkers, but unrealistic expectations - Help Desk T2 BankOnIT Employee Review

2.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Free Lunch, Lots of experience. Great coworkers.

Cons

Zero time to work tickets. Constant phone calls. Expected to know things that you would only know if you've done this for a decade plus. I was put in a position that I had to work off the clock (no overtime allowed) in order to complete work on tickets; otherwise I would have been written up/put on a PIP. (I would like to point out that I was at one point a top performer in my department and not slacking or lazy). Constant policy changes to keep up with, and some of which contradicted themselves. During my time here, they froze internal promotions. They had a clearly defined promotion path that was in my opinion unachievable due to the constant changes, promotion freeze, and nature of the work.

Explore other reviews about BankOnIT

5.0
22 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fast paced, opportunity to learn, going from entry level to management happens all over the company

Cons

MSP pace will burn some people out.

5.0
5 Aug 2025
Recommend
CEO approval
Business outlook

Pros

This is a genuine group of people who care. We work at a fast pace, which keeps things interesting, and your supervisor, manager, VP, and SVP will be technically knowledgeable and understand the work you do. That's pretty unusual; in MSP, you typically report to a business-first manager, not a tech-first manager. Very rare. We also have free lunches, snacks, and other perks all the time. That's a huge benefit. Employee appreciation, As someone who's been a manager for a long time in this organization, I can say we put a lot of thought into the future of our technology capabilities. We are constantly improving and working on our systems to offer a better experience for our clients, partners, and employees. Additionally, as someone who has worn many hats in the organization, I can honestly say you won't find a better career home than here. Everyone is friendly, transparent, and honest. The second you feel like you mastered something, you'll get a new challenge. Something else I want to call out is that this org will give you a chance. I still remember when our new SVP (many years ago) said some version of "You want to be a manager, kid? You can do it, I believe in you) and I think about it often. They really invest in your career and you as a person.

Cons

If you are not performing, someone will discuss it with you. It's really a pro, but if you want to do the minimum, that won't happen here. No pension? I don't know—it's pretty great.

1
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BankOnIT Response
9mo
Thank you for sharing such a thoughtful and detailed review. It’s great to see how much you value the career growth opportunities, supportive culture, and perks we provide. We’re especially glad that our focus on investing in both technology and people has made a lasting impact on your career. Our goal is to help every team member succeed while maintaining the high standards our clients count on. We love your enthusiasm for our future and will do our best to keep the momentum going.
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