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      BT Group

      Engaged employer

      BT Group reviews

      Not for me - Customer Connections Advisor BT Group Employee Review

      3.0
      11 Sept 2025
      Customer connections advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Good team, regular breaks, choice of 3 shift patterns

      Cons

      Call after call after call after call, very micromanaged in terms of time spent not on the phone or typing notes. Made to listen back to your own calls multiple times a week while they’re scrutinised. This role is great if you can handle complaints for 10 hours a day, day in day out with minimal time off the phone

      Explore other reviews about BT Group

      5.0
      6 Jun 2026
      Checkout operator
      Recommend
      CEO approval
      Business outlook

      Pros

      Good money, so good money

      Cons

      Long hours very long hours

      4.0
      26 Mar 2026
      It infrastructure engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits are better than most US companies. You get twice or triple the numbers of days off per year.

      Cons

      Focus is more on originating company location for group events and emails. Due to time zone differences, it can be difficult to work with others without adjusting your schedule. It is difficult to get promoted outside originating country. Roles are few and far between in the US.

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