BT is not very supportive to the folks they count on to deliver their difficult message to clients. - Consultant BT Group Employee Review

- you can not feel proud about the end service you are helping to provide, very often - constant re-orgs that don't address the things that impact bottom line or customer experience - client facing people are leaving at a very rapid pace and they are being replaced by a less experienced full time employee or an outsourced person. - Poor systems which are supported out of India - Bad processes and procedures - there is no real team feel created by senior management and little appreciation expressed for those who work hard to over compensate for the lack of internal support - not enough respect for the customer..."easier to keep a client then get a new one" is not something they seem to value. - there is a real lack of cooperation between department heads. - Finger pointing culture due to poor leadership by men who have spent the bulk of their career at BT. - Too much outsourcing which in the end costs them more due to re-works, loss of business and opportunity cost - A lack of passion to succeed - BTGS management changes directions very often and deliver a confusing message to employees - BTGS does not invest in it's people - BTGS does not have as an impressive product line when you compare quality and price - BTGS tends to make the same mistakes frequently and they don't seem to realize or care - Poor morale among staff - BTGS' technology lacks innovation and is behind the curve